Minnesota travelers stranded in Mexico
Zeke Fuhrman | Apr 17, 2018 AT 8:45 am
(AP) - Hundreds of travelers from Minnesota are stranded in Mexico because they are unable to rebook Sun Country Airlines flights that were canceled due to a storm at home, because the carrier has ended its seasonal service south of the border.
Travelers are stuck in Los Cabos and Mazatlan.
Sun Country, based in Eagan, Minnesota, says the flights that were canceled were the last of the season and that it doesn't have another flight on which to rebook the passengers. It says the passengers will receive a refund for the return portion of their flight.
The Star Tribune reports that Sun Country spokeswoman Kelsey Dodson-Smith said the airline couldn't send another plane to collect the stranded passengers because it would mean canceling other flights to other destinations.
Senator Tina Smith is calling on federal transportation officials to look into the airlines failures and to explain what's being done to protect travelers.
“Sun Country’s cancellation of these flights left approximately 250 travelers stranded in Mexico,” Sen. Smith wrote in her letter. “Despite these passengers being refunded the return-flight portion of their airfare, booking last-minute one-way travel proved to be an unplanned and costly burden on hundreds of consumers traveling to my state…As many travelers are already financially squeezed by the airline industry, it is troublesome to see a domestic carrier abandoning its passengers in a foreign country, forcing them to find their own way home and to incur further expense of time and money.”